We strongly recommend using the TeamDesk mobile app for faster, and more reliable access to the HUB.

If you need assistance, please click the button below for more details, or email the address shown in the image above.

Need help logging in? (Click to expand / collapse)

First Time User and Password Reset

  • Log in: Enter your email address and password.

  • Troubleshoot errors: If you receive a red error message stating "No user account was found with that email address and password," click the "Forgot Password" link.

  • Reset password: Use the link sent to your email to set a new password (the email might be in your spam).

How to set up the TeamDesk App

  • Download the app: Search for and install TeamDesk from your phone's app store.

  • Sign in: Launch the app, tap Sign in, and enter your HUB email and password.

  • Enable notifications: When prompted, select "Allow" to enable push notifications.

Completing Your Login

  • Trigger the login: When logging into the HUB via your desktop browser or WebApp, a notification will be sent to your phone.

  • Open the app: Tap the notification and select “Confirm” in the TeamDesk app.

  • First-time setup: If this is your first time, select "Allow" to enable Face ID or Biometrics for login confirmation.

  • Access the HUB: Return to your desktop browser or WebApp, and you are now logged in.

Alternative: Email Authentication:

  • If you choose not to use the TeamDesk app, you will be prompted to enter a 6-digit code sent to your email each time you log in.

  • If you do not receive the code via email please set up TeamDesk before contacting us as this may resolve your issue.

Good Directions

Welcome to the Good Directions HUB!

By logging in to this website you give permission for Good Directions to store personal data directly relevant to NDIS and Service management on the HUB.

If you have trouble logging in you can send us an email at the email address shown in the image on the left, describing your issue in the email and attaching one or two screenshots to illustrate the problem. Issues are monitored daily, and you should expect an email confirming that your issue has been noted within one working day.