The HUB login system has been refreshed. While two-factor authentication (2FA) codes can still be sent via email, we strongly recommend using the TeamDesk mobile app for faster, reliable access. If you need assistance, email HUBHelp@gooddirections.com.au

First Time User and Password Reset

  • Log in: Enter your email address and password.

  • Troubleshoot errors: If you receive a red error message stating "No user account was found with that email address and password," click the "Forgot Password" link.

  • Reset password: Wait a few minutes for a reset link to arrive in your email, checking your spam folder if necessary, and use it to set a new password.

Setting up the TeamDesk App (Recommended)

  • Download the app: Search for and install TeamDesk from your phone's app store (iOS or Android)

  • Sign in: Launch the app, tap Sign in, and enter your HUB email and password.

  • Enable notifications: When prompted, select "Allow" to enable push notifications.

Completing Your Login

  • Trigger the login: When logging into the HUB via your desktop browser or WebApp, a notification will be sent to your phone.

  • Open the app: Tap the notification to open the TeamDesk app.

  • First-time setup: If this is your first time, select "Allow" to enable Face ID or Biometrics for login confirmation.

  • Confirm: Select "Confirm" on the app screen.

  • Access the HUB: Return to your desktop browser or WebApp, and you are now logged in.

Alternative: Email Authentication:

• If you choose not to use the TeamDesk app, you will be prompted to enter a 6-digit code after logging in. This code will be sent to your email; enter it and click "Verify Code" (check your spam folder if it doesn't appear in your inbox). Each future login will require a new 6-digit emailed code.

• If you do not receive the code via email please set up TeamDesk before contacting us as this may resolve your issue.

Good Directions

Welcome to the Good Directions HUB!

By logging in to this website you give permission for Good Directions to store personal data directly relevant to NDIS and Service management on the HUB.

If you have trouble logging in you can send us an email at the email address shown in the image on the left, describing your issue in the email and attaching one or two screenshots to illustrate the problem. Issues are monitored daily, and you should expect an email confirming that your issue has been noted within one working day.